Shipping policy
Shipping Policy
Last Updated: August 4, 2026
At NAFEYA, we want your order to reach you as smoothly as possible. Please read our shipping policy below for details on processing times, charges, and delivery.
1. Order Processing Time
- Since our products are made through a print-on-demand process, each order is custom-produced before it ships.
- Processing time: [2-4 business days] (before dispatch)
- Orders placed on weekends or public holidays will begin processing the next business day.
- During sale periods or high-demand launches, processing may take slightly longer — we'll notify you if there's a delay.
2. Shipping Time
Once dispatched, estimated delivery timelines are:
| Location | Estimated Delivery |
|---|---|
| Metro cities | [3-5 business days] |
| Rest of India | [5-8 business days] |
| Remote/rural areas | [7-10 business days] |
Total time (processing + shipping): approximately [7-12 business days] from order confirmation to delivery.
These are estimates, not guarantees — actual delivery may vary due to courier delays, weather, or other circumstances beyond our control.
3. Shipping Charges
- Free shipping on all prepaid orders above ₹[999]
- Orders below this amount: flat shipping fee of ₹[99]
- COD orders: additional COD handling fee of ₹69 may apply
4. Serviceable Locations
We currently ship across India, including most PIN codes serviced by our courier partners. Some remote or restricted pin codes may not be serviceable — you'll be notified at checkout if we're unable to deliver to your address.
5. Order Tracking
- Once your order is shipped, you'll receive a confirmation email/SMS/WhatsApp with your tracking number and courier details.
- You can track your order status anytime using the link provided, or by contacting us at [support@nafeya.com].
6. Cash on Delivery (COD)
- COD is available on eligible orders and PIN codes.
- Please keep the exact amount ready at the time of delivery.
- Repeated refusal of COD orders may result in restricted COD access for future orders (see our Terms of Service).
7. Delayed or Lost Shipments
- If your order hasn't arrived within the estimated delivery window, please get in touch with us at [support@nafeya.com] with your Order ID — we'll track it down with our courier partner.
- In the rare case a shipment is lost in transit, we will send a replacement or issue a full refund, as per your preference.
8. Damaged Shipments
If your package arrives damaged:
- Do not accept the delivery if the outer packaging is visibly tampered with or crushed, where possible.
- If already accepted, record an unboxing video and email us within 48 hours of delivery at [support@nafeya.com] — this helps us process a replacement or refund quickly (see our Return & Refund Policy).
9. Incorrect Address
- Please double-check your shipping address at checkout — we are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
- If you need to correct your address, contact us within 12 hours of placing the order (before it enters processing).
10. International Shipping
At this time, we only ship within India. We're working on expanding — stay tuned!
11. Contact Us
For any shipping-related questions, reach out to us:
Email: support@nafeya.com WhatsApp: 9193713678, business address: HEERA BRICK FIELD, MANGLOUR ROAD, VILL BHAGWANPUR CHANDANPUR, Haridwar, Roorkee, 247664, Roorkee UK, India