Refund policy

Return & Refund Policy

Last Updated: 04/08/2026

At NAFEYA, we want you to love what you wear. Since our products are made with care through a print-on-demand process, please read our return policy carefully before placing your order.

1. Return Window

We accept return requests within 7 days of delivery. Requests must be raised within this window — after that, we won't be able to process returns.

2. Eligibility for Returns

Your item qualifies for a return only if:

  • Product is unused, unwashed, and unworn, with original tags attached
  • Product is in its original packaging
  • Item received is damaged, defective, or wrong product/size delivered

Non-Returnable Items

  • Innerwear, leggings, and yoga pants (hygiene reasons) — unless damaged/defective
  • Products marked "Final Sale" or purchased during clearance sale
  • Items damaged due to misuse, washing, or normal wear and tear
  • Products without original tags/packaging

3. How to Initiate a Return

  1. Email us at [support@nafeya.com] or WhatsApp us at +91 9193713678 within 7 days of delivery
  2. Share your Order ID + clear photos/video of the product (especially if damaged/defective)
  3. Our team will verify and approve within 24-48 hours
  4. Once approved, we'll arrange a reverse pickup (where serviceable) or ask you to self-ship

4. Refund Process

  • Once we receive and inspect the returned item, the refund is initiated within 3-5 business days
  • Refunds are credited to your original payment method (bank transfer for COD orders)
  • It may take 5-7 business days for the amount to reflect, depending on your bank
  • Shipping charges are non-refundable, unless the return is due to our error (wrong/damaged item)

5. Exchange Policy

  • Size/color exchange available within 7 days, subject to stock availability
  • If the exchanged item is unavailable, we'll offer a refund or store credit instead
  • One free exchange per order; additional exchanges may incur shipping charges

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Report within 48 hours of delivery with unboxing photos/video (mandatory)
  • We'll replace it free of cost or issue a full refund — no return shipping charges to you

7. Order Cancellation

  • Orders can be cancelled before dispatch — full refund or store credit
  • Once shipped, the order cannot be cancelled; you may request a return after delivery (as per eligibility above)
  • COD orders: repeated order refusal at delivery may lead to restricted COD access on future orders

8. Non-Refundable Situations

  • Change of mind after 7 days
  • Products damaged due to customer misuse
  • Missing original tags/packaging
  • Any product explicitly marked non-returnable at checkout

Need help? Contact us at [support@nafeya.com] or +91 9193713678 — we're happy to help.